In short: your first purchase can be refunded in full within 7 days, no questions asked. You can cancel any time, and your plan stays active until the end of the period you paid for. If you run out of hours or your plan ends, nothing you made is deleted.
1. Delivery
NoteSathi plans, the Exam Pass and top-ups are digital services. Nothing is shipped. Your plan or hours are added to your account as soon as the payment is confirmed, usually within a minute. If they don't appear within 30 minutes, write to us and we will sort it out.
2. Cancelling a plan
- Bought in the app on Android: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions, and cancel NoteSathi.
- Bought in the app on iPhone: open Settings, tap your name, then Subscriptions, and cancel NoteSathi.
- Bought on this website: cancel from your NoteSathi account, or write to contact@turtletechsai.com. You can also revoke the AutoPay mandate in your UPI app. We send a notice at least 24 hours before each AutoPay debit, so you can cancel before it happens.
After you cancel, the plan doesn't renew and stays active until the end of the period you paid for. Deleting the app or your account does not cancel an app-store subscription by itself.
3. Refunds
Your first purchase: 7 days, no questions
If NoteSathi isn't right for you, ask within 7 days of your first purchase of a plan, Exam Pass or top-up and we refund it in full.
Always refunded
- A duplicate charge, or a charge after you cancelled.
- A purchase that never reached your account.
- Hours you couldn't use because NoteSathi failed to process your recordings and we couldn't fix it.
- A feature you paid for that we removed during your paid period (for the unused part of the period).
Otherwise
After the first 7 days we don't refund partly used periods or used hours. Unused top-up hours can be refunded within 7 days of buying them. If the law gives you a right to a refund, we honour it.
4. How to ask, and how you're paid back
- Google Play: within 48 hours of buying you can request a refund in the Play Store yourself. After that, write to us and we refund through Google Play.
- App Store: request it at reportaproblem.apple.com. Apple decides App Store refunds; we can't issue them ourselves.
- This website: write to contact@turtletechsai.com from the email on your account. Approved refunds go back to the original payment method (UPI, card or bank) within 5 to 7 working days.
Every request gets a reply from a person within 2 working days.
5. When a refund is issued
The refunded plan or hours are removed from your account. Your recordings and notes are not deleted: you can still read, search and export them, and keep using the free allowance.
6. Questions
Write to contact@turtletechsai.com or call +91 78418 53298. If you are not satisfied with our answer, contact our Grievance Officer (see Contact and grievances).